Unleash team potential by transforming Challenges into Solutions.
Unleash team potential by transforming Challenges into Solutions.
Perfect service management practices through hands-on workshops.
Using Brain Puzzle Teasers exercises we are exploring the importance of Incident Registration and the effect it has on Incident Management.
Outcomes
Topics
Target Audience
Format and Duration
Materials and Resources
Registration Details
Outcomes
- Clear understanding of best practices of Incident Registration.
- Awareness of the importance of Incident Registration in Incident Management.
- Open the discussion of incident naming conventions in the work environment.
Topics
- Incident Management
- Naming Convention in Incident Management
- Record Keeping (How data should look like)
Target Audience
- This workshop is suited to individuals who are involved in Incident Management and are responsible to logging incidents. For experienced professionals, the workshop offers an excellent review, and for those new to the field or at an intermediate level, it provides a comprehensive introduction.
- Best suited for organisations who want to establish Incident Management Best Practices or organisations that struggle with poor service restauration due to repeating incidents.
- This workshop is created for a team of people which are involved in Incident Management, primarily targeting Service Desk.
- Highly effective for those looking to reduce resolution time by implementing Incident Management best practices.
Format and Duration
- This is a in-person workshop where activities are performed individually or as a group.
- This workshop is suitable for around 10 people.
- The workshop will last anywhere from 1 hour to 1 hour and 30 minutes.
Materials and Resources
- Brain Teaser Puzzles.
- Paper Forms & Pens.
- Name tag stickers.
- Flip Chart.
- Projector / Large TV (Provided By Customer)
Registration Details
- The registration fee is £399, which covers approximately 10 participants.
- The customer is responsible for providing the venue for the workshop, such as a Conference Room, Office, or Meeting Room which will include a projector / Large TV
- Accepted payment methods include Debit/Credit Card, Bank Transfer, and Cash.
- To register, please complete the Book Workshop form, and we will reach out to you at your preferred time.
Find ways of recognising and linking reoccurring incidents through Brain Puzzle Teasers exercises. Understand the importance of Incident Registration and the effect it has on Incident Management.
Outcomes
Topics
Target Audience
Format and Duration
Materials and Resources
Registration Details
Outcomes
- Participants will develop an agreed-upon method for marking recurring incidents within your team's environment.
- Builds commitment on your team for quicker restoration of service time.
- A standardized method of categorizing recurring incidents that enhances visibility, facilitates communication, and expands knowledge.
Topics
- Incident Management
- Naming Convention in Incident Management
- Record Keeping (How data should look like)
Target Audience
- Best suited for organisations who want to establish Incident Management Best Practices or organisations that struggle with poor service restauration due to repeating incidents.
- This workshop is created for a team of people which are involved in Incident Management, primarily targeting Service Desk. It is not suitable for individuals from different organisations.
- Highly effective for those looking to reduce resolution time by implementing Incident Management best practices.
- For experienced professionals, the workshop offers an excellent review, and for those new to the field or at an intermediate level, it provides a comprehensive introduction.
Format and Duration
- This is a in-person workshop where activities are performed individually or as a group.
- This workshop is suitable for around 10 people.
- The workshop will last anywhere from 2 hours and 30 minutes to 3 hours.
Materials and Resources
- Brain Teaser Puzzles
- Paper Forms & Pens
- Name tag stickers.
- Post-its.
- Flip Charts.
- Projector / Large TV (Provided By Customer)
Registration Details
- The registration fee is £499, which covers approximately 10 participants.
- The customer is responsible for providing the venue for the workshop, such as a Conference Room, Office, or Meeting Room which will include a projector / Large TV
- Accepted payment methods include Debit/Credit Card, Bank Transfer, and Cash.
- To register, please complete the Book Workshop form, and we will reach out to you at your preferred time.
This ultimate workshop for Incident Management builds understanding and commitment from your team in regards to incident processes through Brain Puzzle Teasers exercises.
Outcomes
Topics
Target Audience
Format and Duration
Materials and Resources
Registration Details
Outcomes
- Builds commitment on your team for quicker restoration of service time.
- An agreed-upon method for marking recurring incidents within your team's environment.
- A standardized method of categorizing recurring incidents that enhances visibility, facilitates communication, and expands knowledge.
- Prioritized list of actionable items to improve resolution time.
- Team agreement on next step necessary to improve Incident and Problem Management maturity.
- Prioritized list of actionable items to improve process after the workshop.
Topics
- Incident Management
- Problem Management
- Knowledge Management
Target Audience
- Best suited for organisations who want to establish Incident Management Best Practices or organisations that struggle with poor service restauration due to repeating incidents.
- This workshop is created for a team of people which are involved in Incident Management, primarily targeting Service Desk. It is not suitable for individuals from different organisations.
- Highly effective for those looking to reduce resolution time by implementing Incident Management best practices.
- For experienced professionals, the workshop offers an excellent review, and for those new to the field or at an intermediate level, it provides a comprehensive introduction.
Format and Duration
- This is a in-person workshop where activities are performed individually or as a group.
- This workshop is suitable for around 10 people.
- The workshop will last anywhere from 3 hours and 30 minutes to 4 hours.
Materials and Resources
- Brain Teaser Puzzles
- Paper Forms & Pens
- Name tag stickers.
- Post-its.
- Flip Charts.
- Projector / Large TV (Provided By Customer)
Registration Details
- The registration fee is £599, which covers approximately 10 participants.
- The customer is responsible for providing the venue for the workshop, such as a Conference Room, Office, or Meeting Room which will include a projector / Large TV
- Accepted payment methods include Debit/Credit Card, Bank Transfer, and Cash.
- To register, please complete the Book Workshop form, and we will reach out to you at your preferred time.
Book Workshop
Please fill in the form and we will contact you at your chosen time to discuss further and to finalise the the registration of the workshop.