Blog

This article explores the intersection of philosophy and IT service management, emphasizing the nature of choice and how it shapes decision-making and success.

Linking SLAs directly to the priority field in ITSM tools oversimplifies incident management. A multi-dimensional approach that incorporates factors like impact, contractual obligations, and business context offers a more effective solution.

This article emphasizes the importance of skilled professionals in IT Service Management (ITSM), arguing that human expertise is more crucial than the tools themselves and promotes ITSM Sense workshops for enhancing human-centric ITSM practices.

Identifying the clear challenges of implementing ITIL in both small and large organizations and offering a checklist of steps necessary for the adoption of ITIL practices.

Discover how DevOps and ITIL synergize, fostering innovation through agility while anchoring IT services with structured control and continual enhancement.