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This article emphasizes the importance of skilled professionals in IT Service Management (ITSM), arguing that human expertise is more crucial than the tools themselves and promotes ITSM Sense workshops for enhancing human-centric ITSM practices.

Identifying the clear challenges of implementing ITIL in both small and large organizations and offering a checklist of steps necessary for the adoption of ITIL practices.

Discover how DevOps and ITIL synergize, fostering innovation through agility while anchoring IT services with structured control and continual enhancement.

This article sheds light on the limitations of relying solely on ITIL Foundation training for implementing ITIL practices within organizations. It underlines the importance of workshops with ITIL experts in facilitating a smoother and more effective adoption of ITIL practices.